Privacy Policy
About this notice
This Privacy Notice is intended to inform you (“you”, “your”, “yours” or “yourself”) how Kudo Energy Limited (registered number SC267933) whose registered office is at The Green House Forrest Estate, St John's Town Of Dalry, Castle Douglas, Dumfries & Galloway DG7 3XS, Scotland ("we”, “us” or “our”) will collect and use your personal data when you do any of the following:
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Visit and browse our website www.kudosoftware.com.
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Supply your personal data to us including through our website, in writing, and verbally.
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Communicate with us in any way, either directly or in response to a communication from us, including by email, direct message, video chat, phone, and text.
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Submit your personal data to us with the intention that we may use it to contact in future in connection with our services, when you order or buy any of our services, including any modification, cancellation or similar activity.
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Register and sign up for our newsletter or sign up for a promotion or special offer.
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Please read this Notice carefully as it contains important information on your rights in relation to your personal data, and how to contact us or supervisory authorities, in the event you have a complaint.
Personal data we collect about you
The personal data we collect about you depends on whether you are, or may be, a customer or a supplier, personnel of a customer or a supplier, a private individual, or you are browsing our website (in whichever capacity). In each case, we will collect and use some or all of the following personal data about you:
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We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
How your personal data is collected
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We collect most of this personal data directly from you, but we may also collect information:
• from publicly accessible sources, e.g. Companies House
• from your company website(s) and other online sources
• from cookies on our website. See our Cookie Policy for more information.
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How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
• where you have given consent;
• to comply with our legal and regulatory obligations;
• for the performance of a contract with you or to take steps at your request before entering into a contract; or
• for our legitimate interests or those of another.
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We have a legitimate interest when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests.
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The table below explains what we use your personal data for and why
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Marketing
We have a legitimate interest in using the personal data of personnel who work for a customer or supplier for marketing purposes. This means we do not usually need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
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We give such personnel the right to opt out of receiving marketing communications at any time by sending an email to support@kudosoftware.com.
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We may ask commercial personnel to confirm or update marketing preferences if they ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
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We will always treat personal data with the utmost respect and never sell or share it with other organisations.
Who we share your personal data with
Where necessary we routinely share personal data with:
• External hosting providers for the administration of our website, for example our video chat host and our newsletter distributor.
• Mailing houses: we transfer your name and address to mailing houses to send out brochures.
• Our affiliates and companies in the Natural Power family of companies, who may use your information in the same way as we can under this notice.
• Our professional advisers, our insurers, bank(s) and auditors for the purpose of seeking professional advice or to meet our audit responsibilities.
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We only allow those organisations to handle your personal data if we are satisfied, they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data with:
• Our and their external auditors, e.g. in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations.
• Our and their professional advisers (such as lawyers and other advisers), in which case the recipient of the information will be bound by confidentiality obligations.
• Law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations.
• Other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency - usually, information will be anonymised, but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
Where your personal data is held
Personal data may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above.
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Some of these third parties may be based outside the UK[/EEA]. For more information, including on how we safeguard your personal data when this happens, see below: ‘Transferring your personal data out of the UK[ and EEA]’.
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used.
If you no longer have an account with us, you no longer provide goods and/or services to us or we are no longer providing goods and/or services to you, we will delete or anonymise your data after 2 years.
Transferring your personal data out of the UK and EEA
It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA. In those cases, we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.
Your rights
You have the following rights, which you can exercise free of charge:
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For more information on each of those rights, including the circumstances in which they apply, please see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights.
If you would like to exercise any of those rights, please:
• Email, call or write to us; see ‘How to contact us’ below
• Provide enough information to identify yourself and any additional identity information we may reasonably request from you;
• Let us know what right you want to exercise and the information to which your request relates.
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We will aim to resolve any issues you may have.
You also have the right to lodge a complaint with:
• The Information Commissioner in the UK; and
• A relevant data protection supervisory authority in the EEA state of your habitual residence, place of work or of an alleged infringement of data protection laws in the EEA.
The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
How to contact us
You can contact us and/or our Data Protection Officer by post, email or telephone if you have any questions about this Notice or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
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Our contact details
The Green House Forrest Estate, St John's Town Of Dalry, Castle Douglas, Dumfries & Galloway, DG7 3XS
+44 (0) 1644 430 008
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Our Data Protection Officer's contact details
Fred. Olsen House, White House Road, Ipswich, IP1 5LL
dataprotection@fredolsen.co.uk
07826 924470
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We have appointed Natural Power Consultants (Ireland) Limited to be our data protection representative within the EEA. They can be contacted at Suite 6, The Mall, Beacon Court, Sandyford, Dublin 18, D18 A3W8, Ireland.
Changes to this Notice
We may change this privacy notice from time to time. You are encouraged to revisit our website from time to time to ensure you are reading the current version of this notice.